Shipping Policy
🎀 Whimsical Delivery FAQ
We’re thrilled to send a little magic your way! Each item is handmade with love, and we want your delivery experience to be just as delightful.
🧵 Handmade Timing Note
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Because each item is handmade, small variations and slight delays may occur. We appreciate your patience—it’s all part of the charm!
🕰️ “When will my order ship?”
Each item is handmade with love, so please allow 3–5 business days for your order to be prepared. Custom creations may take a little longer—up to 7–10 business days—but they’re worth the wait!
🧭 “How long does delivery take?”
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Australia: 2–8 business days
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International: 7–21 business days (depending on your location and local postal magic).
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We’ll send you a tracking number as soon as your parcel flutters out of our studio.
🌏 Shipping Methods & Rates
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We ship from Queensland, Australia using trusted carriers like Australia Post.
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Shipping rates are calculated at checkout based on your location and package size.
🧳 International Shipping
- Yes, we ship worldwide! International delivery times vary by destination, usually between 7–21 business days.
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Customs fees or import taxes may apply and are the responsibility of the buyer.
📬 Tracking & Delivery
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You’ll receive a tracking number once your order ships.
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If your parcel seems delayed or lost, please contact us at sassysemporium@hotmail.com and we’ll help investigate.
🎁 “Can I send a gift?”
Absolutely! Just leave a note at checkout and we’ll wrap it with extra care and a sprinkle of whimsy. We won’t include pricing in the package.
🧚 “What if my parcel gets lost in the mail?”
Oh no! If your order seems to have wandered off the path, email us at sassysemporium@hotmail.com. We’ll try our best to help you track it down.
🐌 “Why is my parcel taking so long?”
Sometimes postal pixies take the scenic route. If it’s been more than 3 weeks (domestic) or 5 weeks (international), please reach out and we’ll help sort it out.